Refund policy
At Fanci Flair, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return:
- The item must be unused, unworn, and in its original condition.
- All original tags and packaging must be included.
- Proof of purchase or your order confirmation is required.
How to Start a Return
To request a return, please contact our support team at:
Email: support@fanciflair.com
Once your return request is approved, we will provide instructions for returning your item.
Return Address
Fanci Flair
1209 Mountain Road PL NE STE H
Albuquerque, NM 87110
United States
Please do not send items back without contacting us first, as unauthorized returns cannot be accepted.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Order Number
- Photos of the product
- Photos of the packaging
Our support team will work with you to resolve the issue promptly.
Non-Returnable Items
The following items cannot be returned:
- Gift Cards
- Personalized or Custom Products
- Perishable Goods
- Personal Care Products (where applicable)
- Hazardous Materials
- Clearance or Final Sale Items
Exchanges
If you wish to exchange an item, please request a return first and then place a new order after your return has been approved.
Refunds
After receiving and inspecting your returned item, we will notify you of the approval status.
If approved:
- Refunds are issued to the original payment method.
- Processing usually takes 5–10 business days depending on your payment provider.
If you have not received your refund after 15 business days, please contact:
Contact Information
Fanci Flair
1209 Mountain Road PL NE STE H
Albuquerque, NM 87110
United States
Email: support@fanciflair.com
Phone: +1 (505) 528-1124